FAQ
General Question
What kind of services does Perak Pass Plus offer?
We offer services that fit for majority tourists such as Hotels, Airport Transfer, Private Tours and Tickets & Activities.
Do I need to sign up for an account before I can book?
Yes, you’ll need to create an account first. You can sign up using your email address or a third-party account like Facebook or Apple.
Can I book on behalf of my family and friends?
Yes, you can do so. However, please take note that you need to fill in their details accurately during booking process.
I’ve forgotten my password. What should I do?
- Go to login page and tap on forgot password text.
- Enter your registered email and we’ll send you a password reset url through email.
- Tap on the given url and follow the instruction to reset your password.
What payment methods was accepted here?
You can pay by credit/debit card (VISA, MasterCard), PayPal, Online Banking, Alipay, UnionPay, and e Wallets.
*Please note that payment methods are subjected to change from time to time due to unforeseen issues.
Can I pay by cash?
Sorry, because Perak Pass Plus is an online platform we cannot accept cash payments. Please report to us if you found any parties collect cash from you.
How will I know if my booking is confirmed?
After your booking is confirmed, you will received email upon the booking confirmed. At the same time, you will receive notification on Perak Pass Plus mobile application and you can check out the booking details and status at Bookings page on Perak Pass Plus.
What happens if my booking has been cancelled?
We’ll email you and a refund will be sent to your initial payment method when the booking gets cancelled. Refunds for payments usually take 5-7 working days to appear in your account, but for some unforeseen issues happened might take up to 30 days. Refund period is depends on the payment issuers that you choose.
If you have still not received your refund, please do not hesitate to contact us. We are ready to help.